Collected Items
We may collect the following personal information in order to provide our services to you:
- Gender, first name, last name, nationality, address, city, phone number, email address, any personal information which included in customer opinions section or attached files
- AAdvantage number, dividend miles number, postal code
- Flight reservation number, ticket number, flight number, date of flight, departure, destination, baggage tracking number.
- Passport number
Purposes of Collection and Use
Depending on what services you request from us, your personal information will be used for the following purposes:
- To provide the BeNotified service
- Search of flight reservation and purchase
- Purchase and issuance of ticket
- Notification related to reservation and purchase of ticket
- Mileage accumulation and use for ticket reservation
- ID verification
- To obtain feedback from customers and address any complaints or requests that customers may have
- For general communication with customers
- To verify whether you are already an AAdvantage member and whether you have applied multiple times
- To verify whether you are an American Airlines, Inc. employee or an immediate family member
- To notify you of important information about AAdvantage
- To provide you with mileage and other services pursuant to AAdvantage
- Ticketing and preorders of duty-free goods
- To provide benefits available with a Promo code
- To provide services related to a redress number or known traveler number
- To provide services pursuant to member preferences
Period of Retention and Use
Except where preservation of personal information is required by applicable laws and regulations, your personal information will be kept until the above-mentioned purposes of collection and use has been achieved.
Right to Refusal and Adverse Consequences
You have the right to refuse to consent to the collection and use of personal information as described above, but upon such refusal, you may be prevented from reserving or purchasing your ticket.
