Contact American

Our system is having trouble

Please try again or come back later.

Something went wrong

How can we help you?

Thanks for your patience

Before you begin, keep in mind wait times are higher than normal and our response may be delayed. We'll reply as soon as we can.

Need help faster?

Request a refund or receipt, or check on your refund status.

Receipts and refunds

Learn important information for your day of travel.

At the airport

Chat with us live or get 24/7 answers to your questions.

American Customer Service

Send us your comment, question or suggestion, or make a request. We'll be in touch as soon as we can.

( Requireddot indicates required)

Good news - you can manage this request online. See bonus offers.

Good news - you can manage this request online. Donate miles.

Good news - you can manage this request online. AAdvantage® status.

Good news - you can manage this request online. Merge account.

Good news - you can manage this request online. Request flight miles.

Good news - you can manage this request online. Request missing partner miles.

Good news – you can make a new request online: Request flight miles. If you need help with an existing request, select ‘Next’.
To report missing travel credit or request an extension, go to ‘Compliments and complaints’.

Good news - you can manage this request online. How to get an AAdvantage® card.

Good news - you can manage this request online. How to maintain miles.

Good news - you can manage this request online. AAdvantage® FAQs.

Good news - you can check your delayed bag status online. Track your bags.

Good news - you can now submit a Delayed 5+ days claim online. Submit a claim.

Good news – if you already got your file reference number at the airport bag office, you can submit a claim for your damaged bag online. Submit a claim. Otherwise, please return to the airport with your bag to get your file reference number.

Good news - you can now submit a claim for your Delayed Bag reimbursement online. Submit a claim.

Good news - you can now submit a claim for your Missing content online. Submit a claim.

If you need further assistance, please call our Special Assistance Coordinators at 800-237-7976, available Monday through Sunday, 6 a.m to 8:30 p.m. (CST). Holidays hours may vary.

Please proceed to the form and complete your submission here.

Feedback about your American Airlines Vacations package.

Please call our automated Disability Assistance Line at 800-892-3624 (option #3) to leave a message regarding your concern with our disability assistance. A team member will call you back within 24-36 hours.